Our priority is to ensure the confidentiality of your personal information. We implement advanced security measures to prevent unauthorised access, destruction or deletion of user data. Particular attention is given to the protection of online payments: for VISA and MasterCard cardholders, support for Verified by VISA and MasterCard SecureCode technologies is in place. These protocols allow you to set a personal password, significantly reducing the risk of unauthorised charges to your account.

If a booking is cancelled at the passenger’s request, any refund is processed strictly in accordance with the airline’s fare rules. To clarify the refund conditions and receive professional assistance, please contact our support team by phone, email or instant messaging services (Viber, WhatsApp). Our agents will provide you with complete information regarding your flight.

To complete your ticket purchase, you must pass verification under the 3D Secure protocol. Please enter the security code sent to you by your bank via SMS. If the confirmation message does not arrive within a few minutes, we recommend contacting your bank to check your card’s security settings.

As a rule, airlines do not allow changes to the passenger’s personal details on a ticket; however, some carriers do make exceptions to this policy.