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Frequently Asked Questions
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FAQ
Online check-in can be done 24h (in some cases 48h) up to 3-4 h before the flight. Make sure you will receive it in good time and it will be available for download no later than 3 hours before your flight. If you don't want to wait, you can check in online yourself by clicking here.
You can choose a seat in the aircraft at the time of booking and at check-in. The process involves an additional cost, depending on the position you choose in the aircraft (next to the window, on the edge of the aircraft, seat with extra legroom, priority seat in front of the cabin, etc.). Contact an agent if you need help selecting a seat.
To find the best price on air tickets use the Oozh.com calendar. It allows you to select a travel interval and choose the length of stay (e.g. 3 nights). After searching, the calendar will show you the best round-trip dates for that period.
You can book a plane ticket online easily and quickly on Oozh.com. If you encounter any difficulties or need expert advice, contact an agent to help you book.
The fastest way to pay for air tickets is to pay online by bank card. If you don't have a bank card, you can pay by bank transfer.
Airline rules are often restrictive. Refunds are therefore either allowed with a penalty or only airport taxes are allowed. Some airlines also restrict the refund of airport taxes, so the passenger cannot recover any of the cost of the ticket. Contact an agent to check exactly whether a refund is allowed for your ticket and what the refund amount would be.
If you cannot find your ticket in your INBOX, please check your SPAM box. If you didn't find it there either, contact us on send an e-mail to [email protected] to have your ticket resent to you, indicating your e-mail address.
Airline rules are often restrictive. Refunds are therefore either allowed with a penalty or only airport taxes are allowed. Some airlines also restrict the refund of airport taxes, so the passenger cannot recover any of the cost of the ticket. Contact an agent to check exactly whether a refund is allowed for your ticket and what the refund amount would be.
If you cannot find your ticket in your INBOX, please check your SPAM box. If you didn't find it there either, contact us on send an e-mail to [email protected] to have your ticket resent to you, indicating your e-mail address.