Terms and Conditions

The company “EMA PLUS SOLUTIONS” SRL, registered with the Trade Register under no. J40/19757/2017, unique registration code 38540407, having its registered office in Bucharest, Sector 1, Intrarea GHEORGHE SIMIONESCU, No. 19, Office B26, sets out the terms, notions, and general conditions for using and purchasing the available tourism services.

These terms and conditions, which may be amended from time to time, apply directly or indirectly (through distributors) to all of our services available online, by email, or by phone. By accessing, searching, and using our website/software and/or by making a reservation, you confirm and agree that you have read, understood, and accepted all the terms and conditions set out below, without restrictions. If you disagree with the points described, you may choose not to use the services offered.
These pages, the content and infrastructure of these pages, and the online reservation service offered on these pages and through this website (“the service”) are owned, operated, and provided by www.oozh.com (“oozh.com”, “we”, “our”) and are provided solely for your personal, non-commercial use, subject to the terms and conditions below.

Air ticket conditions
When making a reservation, you will be shown the payment deadlines set by the airlines. For full-service airline reservations, most airlines require ticket payment within a maximum of 24 to 48 hours, during which oozh.com guarantees seat and fare availability. You will find this information on the page and in the reservation confirmation email. If payment is not made within the communicated timeframe, the airline reserves the right to automatically cancel the tickets.

For low-cost tickets and air tickets with Smart Connections, reservations cannot be made unless payment is recorded in oozh.com accounts; therefore, oozh.com does not guarantee the reservation of seats and fares communicated at the time of the reservation request. These will be guaranteed only after payment is made and the air tickets are issued.
Attention: between the moment a reservation request is made on the website or by phone and the moment the tickets are paid and the payment is confirmed in the oozh.com account by its employees, fare changes may occur or seats may no longer be available. In such situations, oozh.com will inform the passengers and communicate the next available fare or propose new flight options that meet their needs.

Service fee
The service fee is the amount you must pay to the tourism services provider – in this case, oozh.com – for services that are generally not provided directly by flight operators, such as: – Passenger information and support in the event of changes or modifications that may occur during reservation processing or during the flight itself – Individual consultation and assistance to each client regarding preferred payment methods – Mediation of discussions between the passenger, the flight operator, and the airport – Covers the costs of issuing the air ticket – Assistance in situations such as: flight changes, refunds for an unused air ticket.
The service fees charged by oozh.com are not included in air ticket fares and may vary from one offer to another. oozh.com reserves the right to decide which service fees to apply. For additional services (including, but not limited to: baggage, preferred seats, sports equipment, pets, special assistance service, etc.) purchased at the time of ticket issuance or after issuance, oozh.com reserves the right to apply a service fee.
In the event of cancellation of air tickets/tourism services (at the initiative of the User or the Tourism Service Providers/Airline/Hotel, etc.), the service fee charged by oozh.com at the time of ticket issuance or sale of any tourism services is non-refundable.

Cancellations/Changes
If you wish to cancel or change the reserved or purchased service (and the transport service provider allows this), it is your responsibility to inform oozh.com in writing or by phone of your intention. In certain cases, you may not be able to cancel/change air tickets or you may need to comply with certain requirements for these actions. oozh.com or the transport service provider accepts all forms of written requests. oozh.com / the transport service provider cannot cancel/change the air ticket before receiving your firm request.
In the event of a reservation change (including, but not limited to, cancellations, refunds, name changes), oozh.com reserves the right to apply certain fees to cover administrative costs that may result from this action. These fees differ from the fees imposed directly by the transport service provider.
In case of cancellation of air tickets for voluntary or involuntary reasons, the provided service fee charged at the time of ticket issuance is non-refundable.
In case of cancellation of air tickets for voluntary or involuntary reasons, the provided service fee charged at the time of ticket issuance is non-refundable. In cases of force majeure and beyond, the airline may cancel or delay the flight, as well as cancel the reservation without prior notice to the Passenger, with the money to be refunded to the passenger or new flight options to be proposed. In all such cases, the passenger will be informed either directly by the airline or by oozh.com representatives.
The fare rules imposed by airlines regarding changes or cancellation of paid air tickets are displayed at the time of reservation. After payment, changes or cancellations are carried out strictly in accordance with those fare rules.

Baggage
Each airline has its own baggage carriage rules. This information is presented on the website during the reservation process or by oozh.com consultants by phone.
For some airlines, hand baggage and/or checked baggage is included in the fare communicated on the website. For low-cost airlines and for some full-service airlines, baggage is charged separately from the ticket price, and this information will be provided during the reservation process. Baggage can be purchased at the time of reservation or after ticket issuance, but no later than check-in.
Each airline has different limits (number of kilograms or length/width/height) for hand baggage or checked baggage. If you exceed these limits, the airline has the right to charge you an additional fee.

Check-in
Airport check-in can be done for both full-service and low-cost airlines; however, for low-cost airlines, an additional fee is charged at the time of check-in. To avoid paying an additional fee, oozh.com recommends completing online check-in before your flight. Information about online check-in will be communicated by oozh.com agents at the time of reservation. Upon request, an oozh.com agent will complete check-in for you and upload it to your reservation, from where you can later download the boarding passes. Printing boarding passes is mandatory for certain airlines, and you will be informed by our agents. oozh.com provides this service free of charge and is not obligated to do so. The passenger is responsible for completing, printing, and presenting boarding passes at check-in.

Smart Connections
The online air ticket website oozh.com offers its Users a Smart Connections application (hereinafter “Smart Connections”), which is an advanced search algorithm for flight combinations.
Combinations found using Smart Connections include two or more flights from one or more airlines, but each flight is offered as a separate service, and airlines do not cooperate to create such a flight option. The flight option found by the Smart Connections algorithm will hereinafter be referred to as a “Flight Option”. Purchasing tickets for a given Smart Connections Flight Option does not constitute the purchase of a single air ticket for the entire itinerary with one or more connections. When deciding to buy the air tickets found using Smart Connections, the User will formally make a RESERVATION for each separate ticket, from one or more airlines.
Given that the User purchases separate tickets for each flight as part of the Flight Option, and because connection configurations may provide a short connection time (taking into account the search criteria indicated by the User and flight availability), when purchasing tickets for a Smart Connections Flight Option there may be a risk of flight cancellation, delay, or schedule change, which may result in the inability to use the subsequent flight or flights within the Flight Option.

Force majeure
“Force majeure” refers to unforeseeable events caused by natural phenomena: earthquake, landslide, fire, drought, strong wind, torrential rain, flood, frost, heavy snowfall, etc. Or by economic or social circumstances: revolution, state of war, blockade, strike, bankruptcy, state-level import or export ban, epidemic, etc. The list of such phenomena and circumstances is not exhaustive. An event may be recognized as force majeure only if its existence objectively led to the impossibility of fulfilling contractual obligations or to non-compliant performance.
Non-performance is not attributable to the debtor if it is due to force majeure, provided that its occurrence or effects could not have been known by the debtor at the time the obligation arose or if the debtor could not prevent or remove the occurrence of force majeure or its consequences.

   1. SERVICES
1.1 Through the website www.oozh.com and/or specialized software, the company “EMA PLUS SOLUTIONS” S.R.L. and its affiliated partners provide a dynamic online database for booking and paying for air tickets, whereby, upon a query formulated by the client via a dedicated search form on the website, all available flight options and their prices at the time of the query can be displayed. By completing the booking form provided on the website www.oozh.com and/or within the specialized software, the client reserves a flight option.

1.2 The information shown on our web page in response to the client’s query regarding flight options and their prices represents the information of the airlines operating the requested routes.
1.3 Through this website, we (www.oozh.com and our affiliated (distribution) partners) provide an online platform through which all types of temporary accommodation (e.g., hotels, motels, hostels, and B&B, referred to as “accommodation”) can promote their rooms for booking, and through which website visitors can make such bookings. By booking a room through oozh.com, you enter into a direct contractual (legally binding) relationship with the accommodation provider where you make the booking. From the moment you make the booking, oozh.com acts only as an intermediary between the user and the accommodation provider, transmitting booking details to the relevant accommodation provider and sending the User a confirmation email for and on behalf of the accommodation provider.
1.4 Each provider remains at all times responsible for the accuracy, completeness, and correctness of the (descriptive) information (including prices and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, or classification of any accommodation provider that is available.
1.5 oozh.com services are available exclusively for personal and non-commercial use. Therefore, the user is not permitted to resell, use, copy, monitor, display, download, save, or reproduce any content or information, software, products, or services available on the oozh.com website for any commercial or competitive activity or purpose.
1.6 Our web page is not and must not be interpreted as a recommendation or guarantee for the benefit (quality, service level, or rating) of any proposed flight option.
1.7 For each specific query, at any given moment, the dynamic database generates a current service option corresponding to the actual availability situation according to the criteria requested by the user/client.
1.8 Any reservation made on oozh.com will be considered the user’s intention to purchase a specific tourism product or service from the Tourism Service Provider. If the user’s/client’s request is accepted, oozh.com sends a confirmation email.
1.9 All tourism services published on the website and/or through the oozh.com software depend on the availability of the Tourism Service Providers. The terms and conditions of the Tourism Service Provider (including passenger transport rules imposed by airlines) apply in addition to the Terms and Conditions stipulated by oozh.com.
1.10 The Tourism Service Providers’ terms may include provisions regarding various payment procedures, obligations, cancellations, booking changes, and refunds (where applicable) or other restrictions. Some airlines may impose additional fees. oozh.com is not responsible for costs that may arise when transferring from one airport to another or from one terminal to another.
1.11 oozh.com is not responsible for the collection of various local or additional taxes by certain hotels.
1.12 The Client/Passenger is directly responsible for complying with the conditions imposed by the Tourism Service Provider regarding boarding times, flight reconfirmations, or any other rules.

   2. CONDITIONS. AIR TICKETS.
2.1 Seat reservations for flights are made using international computerized reservation systems, which allow oozh.com access to the airline database and the effective reservation of seats on a specific flight for potential passengers.
2.2 Reservations are free of charge and are made prior to the departure date. The reservation duration for a flight option varies depending on the limit set by the airline(s) operating the flights in the reserved flight option. The reservation duration may be changed at any time by the airline(s) operating the flights in the reserved flight option without prior notice to “EMA PLUS SOLUTIONS” S.R.L. Accordingly, “EMA PLUS SOLUTIONS” S.R.L. displays this duration approximately and cannot guarantee it under any circumstances.
2.3 Upon making the reservation, the passenger will receive from oozh.com information regarding the flight price (valid at the time of reservation), as well as information regarding the conditions and rules applicable to the air ticket that may be purchased based on that reservation.
2.4 All conditions, rules, and restrictions applicable to an air ticket are those dictated by the airline and other factors (e.g., visa requirements), independent of oozh.com’s will. These rules, as well as the ticket price, may be changed by those who imposed them up to the moment of actual ticket purchase, without oozh.com being held liable in any way. The air ticket price for certain flight options may change during the issuance process. If there is a possibility of an increase after the client has paid for the flight option, the client will be notified before ticket issuance. If flight options increase in price after payment, during issuance, the passenger will be offered the possibility to pay the difference to finalize issuance, or will be refunded the full paid amount via the same payment method used. oozh.com cannot be held responsible for an increase in air ticket prices during issuance even after the client has paid for that purpose.
2.5 Displaying flight options on www.oozh.com at the client’s request represents an offer by oozh.com, and the client’s payment for a selected offer option represents the passenger’s confirmation to conclude the air ticket sale contract with oozh.com and the passenger and baggage transport contract with the airline. From the moment the passenger receives the air ticket corresponding to the selected and paid offer, the air ticket sale contract between the passenger and oozh.com, as well as the transport contract between the airline and the passenger, are deemed concluded. The itinerary sent to the email address indicated by the client at selection and payment constitutes the travel document confirming the conclusion of the air ticket sale contract and the transport contract.
2.6 By paying for the ticket, the Client confirms that they understand they are concluding a transport contract and entering into a direct legal relationship with the carrier. Also, by paying for the ticket, the Client accepts that any claims related to transport services must be addressed directly to the carrier, including in case of insolvency (bankruptcy). oozh.com is not a guarantor or representative of the carrier.
2.7 At the time of booking a flight, the user may enter loyalty card details if they are enrolled in an airline loyalty program; such programs are subject to the terms and conditions imposed by the airline under whose program the user/client is enrolled.
2.8 Air ticket prices sold through oozh.com result from a complex system of fare rules, contractual fares, fares published in centralized reservation systems, special fares, the oozh.com service fee, etc. Under these conditions, each flight requires the calculation of the applicable price for that air ticket. The same flight with the same airline may generate different prices.
2.9 Some fares or special offers do not allow cancellations or changes. The User is required to verify the fare rules applicable to the booked air ticket.
2.10 Payment for the air ticket means the user/passenger has become familiar with all fare conditions and agrees to them.
2.11 The air ticket is the document, writing, or electronic agreement under which the flight is performed. The air ticket is issued by oozh.com but is the property of the airline for which it was issued.
2.12 The passenger holding the purchased air ticket has the obligation to keep it in good condition and to present it at boarding to be admitted to the flight. Loss or damage of the air ticket by the passenger does not entitle them to a new ticket; failure to travel for this reason is the sole responsibility of the passenger, without the passenger being able to claim any compensation from oozh.com or the airline.
2.13 The contract conditions and the information printed on the air ticket complement these general conditions. It is considered that the passenger who has taken possession of the air ticket has become familiar with all such information.
2.14 The Client/Passenger must comply with the boarding times (before departure) recommended by airlines. Usually, this is 120 minutes for international flights and 90 minutes for domestic flights.
2.15 Some airlines require flight reconfirmation at least 72 hours before departure. Failure to comply may result in cancellation of the flight reservation. Ticket coupons must be used in consecutive order. In case of non-compliance, the airline reserves the right to cancel the ticket.
2.16 oozh.com is not liable and no compensation may be claimed if the passenger did not fly under the following conditions: – the passenger did not arrive on time for boarding (120 minutes before the departure time indicated on the ticket) – the passenger is denied boarding due to issues related to travel documents (including lack of entry visa for the destination country, fake visa, passport restrictions, etc.) or due to an unjustified refusal by authorities to allow travel – other circumstances or force majeure events that oozh.com could not foresee or avoid.
2.17 oozh.com is not responsible for cancellations, delays, or schedule changes by the airline for which the ticket was issued, for flight quality, or for flight-related services (e.g., lost baggage) – obligations that fall directly on the airline. oozh.com, in accordance with the Warsaw international conventions, is subject to airline claims. In such situations, the passenger will address the carrier directly, which will compensate the passenger in accordance with international regulations.
2.18 The passenger may give up the purchased air ticket at any time before the departure date, regardless of the reason, with application of the refund policy according to airline rules. Typically, a penalty of 100% of the ticket value including taxes and TSF applies plus a 10 EUR cancellation TSF. If the airline rules allow more favorable refund conditions, oozh.com will apply those rules in favor of the passenger, without affecting the withholding of TSF and cancellation TSF.
2.19 The passenger may change the originally purchased ticket under the conditions established by the airline for which the ticket was issued, on a case-by-case basis, paying an additional fee set by the airline. Typically, a penalty of 100% of the ticket value including taxes and TSF applies plus a 10 EUR cancellation TSF. If the airline rules allow more favorable refund conditions, oozh.com will apply those rules in favor of the passenger, without affecting the withholding of TSF and cancellation TSF.
2.20 The passenger may not use only parts of the flight segments associated with the purchased ticket. Failure to appear for the first flight is considered renunciation of the ticket and the provisions of these general conditions apply.
2.21 The passenger may not transfer the air ticket to a third party.
2.22 Failure to appear for the flight generally implies loss of the air ticket with a 100% penalty of the ticket value.
2.23 The passenger must ensure compliance with all travel formalities (police, customs, health, passport, visa, etc.), and oozh.com bears no responsibility toward the passenger in this regard. Denial of boarding for any of these reasons is solely the passenger’s responsibility, without any entitlement to compensation.
2.24 Due to the situation created by massive asylum requests or illegal stays in Western countries, authorities of all states, even with a valid entry visa issued by the relevant embassies, may refuse border crossing and/or boarding without explanation. In such cases, no compensation can be claimed from oozh.com, since the impossibility of transport is due to a third party’s act.

   3. CONDITIONS. HOTEL RESERVATIONS
3.1 Through the relevant software or the website www.oozh.com, and other websites owned by entities cooperating with oozh.com, oozh.com offers the Client/User its hotel services described in detail in individual offers.
3.2 The Client/User may submit a hotel reservation request via the reservation system available through www.oozh.com by entering all required data in the form, and/or through other websites owned by entities cooperating with oozh.com.
3.3 Confirmation of the request and fare. oozh.com sends a confirmation to the email address indicated by the Client/User. The confirmation contains the reservation number and details about the hotel services, the total price of the services (valid on the reservation date), and the selected payment method. The Client/User is obliged to verify the correctness of the entered data before payment.
3.4 The Client/User must comply with the check-in and check-out times set by each hotel. Usually, standard check-in is at 14:00 and check-out is by 11:00.
3.5 oozh.com is not liable to the Client/User for improper provision of services that were ordered and paid locally in the country of stay or destination.
3.6 The information contained on www.oozh.com and other promotional materials of oozh.com is presented at the time of drafting and may later differ from actual data as it may change. All information about ordered tourism services corresponds to the situation existing at the time the Request is concluded and may not correspond to actual data as it may change.
3.7 oozh.com uses exclusively the hotel classification provided by supplier companies that provide tourist services in the country of stay when informing about hotel categories (star rating). Hotel classification is performed by each partner company based on its business practice standards and may not coincide with the category (star rating) defined by official bodies or the hotel administration. Given significant differences in standardization and certification regulation in foreign countries, official documents confirming certification may be provided to tourists only if available from partner companies.
3.8 By paying for the hotel reservation, the Client confirms that they understand they are concluding an accommodation contract and entering into a direct legal relationship with the accommodation provider. Also, by paying for the reservation, the Client accepts that any claims related to accommodation services must be addressed directly to the accommodation provider. oozh.com is not a guarantor or representative of the accommodation provider or other tourism service providers.
3.9 By making a reservation with an accommodation provider, the Client/User accepts the provider’s cancellation and no-show policy and any other (delivery) terms and conditions that may apply to the Client/User’s reservation or stay, including services or products offered by the accommodation provider (the accommodation provider’s terms and conditions can be obtained from the relevant provider).

   4. FARES AND PRICES
4.1 In response to the client/user query completed in the search form on www.oozh.com or via the related software, all requested tourism service options available at the time of the query and the prices valid at the time of the request are displayed.
4.2 Some fares or special offers do not allow cancellations or changes. The Client/User must verify the specific fare rules of the booked tourism services.
4.3 For payment by bank card directly on the site, oozh.com will charge the ticket amount as follows: – in Euro currency, regardless of the payer’s card base currency. In addition, to minimize the effects of attempted bank card fraud, before issuing travel documents, oozh.com reserves the right to carry out random checks: to request proof of the user’s address, a photo of the payment card, a photo of an identity document of the cardholder, as well as a recent account statement. All fares and taxes may fluctuate due to exchange rate changes.
4.4 Prices for services sold through oozh.com result from a complex system of fare rules, contractual fares, fares published in centralized reservation systems, special fares, oozh.com service fee, etc. Under these conditions, each tourism product requires calculation of the applicable price. The same service with the same provider may generate different prices. Given the infinite number of prices applicable, these and their rules cannot be fully displayed or published.
4.5 The price of any service implies special conditions, rules, and restrictions applicable to that service. The Client/User/Passenger must inform themselves about these rules before purchasing the product. After purchase, it is considered that the Client/User/Passenger has become familiar with all rules and can no longer claim lack of information.
4.6 If the Client/User/Passenger pays for the air ticket in cash at the partner agency office, payment is made in RON or EUR, at the National Bank of Romania exchange rate +2%, against USD or another currency to which airline fares are linked.
4.7 No other payment methods are accepted other than those presented on the Site, and we assume no responsibility for sums sent by courier.
4.8 For its specific activity, oozh.com applies a policy of service fees, referred to as TSF (Ticket Service Fee or Transaction Service Fee). TSFs are non-refundable in case of ticket cancellation or change by the client.
4.9 oozh.com or the Service Provider reserves the right to additionally collect any fees (or commissions) that may arise when booking by credit card. In this case, you will be informed of the applicable commissions.

   5. OTHER CONDITIONS
5.1 These Regulations, as well as the provision of our services, are governed by the applicable legislation of Romania, the rules of the International Air Transport Association (IATA – International Air Transport Association) and the Warsaw Convention.
5.2 Display by oozh.com of these general conditions implies the Client/User’s obligation to read them. It is considered that the User/Client/Passenger who purchased the tourism service from oozh.com has become familiar with their content and may not later invoke ignorance or lack of information.
5.3 Unless otherwise agreed, the information and any computer programs, software necessary for providing oozh.com services and used on www.oozh.com, and the related copyright and economic rights as intellectual property belong to oozh.com or its suppliers.
5.4 All disputes arising in connection with these Regulations, the air ticket sale contract, the transport contract, and the provision of our services are settled by negotiation or in the courts of Romania, unless the Agency indicates otherwise.
5.5 Subject to the limitations set in these Regulations, oozh.com is liable only for direct damages actually caused by our actual non-performance of obligations in providing our services and only up to the amount of the commission received from the relevant service provider.
5.6 If a clause or part of these Conditions is declared null, the remaining valid clauses continue to produce effects.
5.7 If complaints arise regarding non-performance or improper performance of oozh.com obligations under these Terms and Conditions, they will be resolved through negotiation or in the claims procedure. Any complaint regarding a purchased service must be made in writing within a maximum of 7 days from the date of the complained event. The term to respond to a claim is 30 calendar days.
5.8 All disputes arising in connection with these Terms and Conditions and the provision of our services are settled in the competent courts of Romania.

PROTECTION OF PERSONAL DATA

“EMA PLUS SOLUTIONS” SRL commitment regarding the protection of personal data
Your trust in our services and staff is one of our main concerns. To provide you with the best possible experience, we focus on continuous improvement across our entire activity.
“EMA PLUS SOLUTIONS” SRL understands the importance of personal data and is committed to protecting its confidentiality and security. Therefore, it is important for us to provide you, in an integrated manner, with information related to the processing of your personal data within these Terms and Conditions.
“EMA PLUS SOLUTIONS” SRL respects the confidentiality of all our clients and of all visitors to our websites and will treat/process personal data with great care, under adequate technical and organizational security conditions.
“EMA PLUS SOLUTIONS” SRL processes personal data received directly from you, as a data subject, or indirectly during commercial/contractual relations when accessing services offered by “EMA PLUS SOLUTIONS” SRL.
Personal data is collected either only with your consent/acceptance, if provided knowingly and voluntarily, on your own initiative, or at the request of “EMA PLUS SOLUTIONS” SRL, for example via one of the online forms used, such as the online contact form, online service order form, etc., by subscribing to newsletters (of course, only after you opt in), participation in raffles and contests, by filling in data in the account registration form on an “EMA PLUS SOLUTIONS” SRL website, etc.
Your use of this website and other “EMA PLUS SOLUTIONS” SRL websites is subject to these provisions and the general, technical, and participation conditions of “EMA PLUS SOLUTIONS” SRL.

If you do not agree with any of the terms in these terms and conditions, we encourage you not to use any of our websites or not to provide us with your personal data. Certain services may be conditional on providing such data.
“EMA PLUS SOLUTIONS” SRL will process your personal data only to the extent necessary to fulfill the purposes mentioned below, in compliance with legal security and data confidentiality measures.

What personal data does “EMA PLUS SOLUTIONS” SRL process?

Processing of personal data means any operation or set of operations performed on your personal data, by automated or non-automated means, such as: collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, blocking, erasure, destruction, archiving.
To access “EMA PLUS SOLUTIONS” SRL websites, you do not need to provide any personal data.
In the context of the current activity of “EMA PLUS SOLUTIONS” SRL, including commercial/contractual activity, purchasing air tickets, purchasing accommodation services, purchasing tourist packages, involving the purchase of “EMA PLUS SOLUTIONS” SRL services offered on the website, purchasing online tickets or subscribing to “EMA PLUS SOLUTIONS” SRL newsletters, as well as in the context of fulfilling legal obligations, we may request certain personal data from you.
In this regard, “EMA PLUS SOLUTIONS” SRL will process, among others, the following personal data: first and last name, phone/fax, personal identification number, passport number, home/residence address, email, profession, workplace, IP address, bank card number, card expiry date, etc.

Who are the data subjects?
The (data subject) persons whose data may be processed by “EMA PLUS SOLUTIONS” SRL, exclusively for the purposes mentioned below are: visitors, general public, their representatives/authorized persons, legal or conventional;
Consequences of refusing to provide personal data
You, as a data subject, are obliged to provide complete, up-to-date, and accurate data.
In order to provide you with certain services specific to “EMA PLUS SOLUTIONS” SRL (e.g., but not limited to, air ticket reservations, tourist package purchases), “EMA PLUS SOLUTIONS” SRL will request personal data necessary for providing such services, and refusal to provide such data may result in the impossibility of providing “EMA PLUS SOLUTIONS” SRL services.
When you purchase a service provided by “EMA PLUS SOLUTIONS” SRL, we will collect personal data in connection with providing those services.
By reading these provisions, by providing personal data to access “EMA PLUS SOLUTIONS” SRL services or to purchase air tickets, tourist packages, etc. through websites owned by “EMA PLUS SOLUTIONS” SRL, you are informed and/or expressly give your consent regarding the processing of personal data in accordance with legal provisions on the protection of natural persons with regard to the processing of personal data and the free movement of such data (EU law – Regulation 2016/679 of 27 April 2016).
If processing is no longer necessary to provide a service, to fulfill a legal obligation, and is not justified by a legitimate interest of “EMA PLUS SOLUTIONS” SRL, you may refuse such processing or withdraw your previously given consent, with refusal taking effect for the future. For example, data subjects may withdraw consent for processing for direct marketing, personalized offers, at any time and without stating a reason. After the consent withdrawal request is resolved, the data subject will no longer receive commercial information regarding services offered by “EMA PLUS SOLUTIONS” SRL.

What are the purposes of collecting personal data?
We use your personal data only for the following purposes: conducting the commercial/contractual activity of “EMA PLUS SOLUTIONS” SRL; invoicing and collecting the value of “EMA PLUS SOLUTIONS” SRL services; marketing, promotion, advertising, contests, promotional lotteries, loyalty programs, including sending general or personalized commercial offers; development and improvement of services; customer relationship management; commercial communication with customers through any means; fulfillment of applicable legal obligations; communication with public bodies/authorities/institutions; audit and control/supervision activities; archiving, statistical purposes; debt collection/recovery of outstanding debts; dispute and litigation resolution; enforcement of court/arbitral decisions, court orders, etc. EMA PLUS SOLUTIONS SRL will consider all information collected from you as confidential and will not share it with third parties (except business partners, as described below) without your prior express consent.

Who are the recipients of your personal data?
Recipients of the data may be the data subjects themselves who provided the personal data, as follows:
Individual customers of “EMA PLUS SOLUTIONS” SRL (current, former, or potential), visitors, general public, their representatives/authorized persons, legal or conventional (for the purpose of conducting commercial/contractual relations);
Recipients (other than data subjects) of the data may be:
central and local public authorities, judicial authorities, police (within legal limits and/or following expressly formulated requests), banks, bailiffs, insurance and reinsurance companies, market research organizations (statistical purpose), etc.

Processing personal data for promotional (marketing) purposes
Your personal data (such as: first and last name, email address, fax number, mobile/landline phone number, etc.) may be processed by “EMA PLUS SOLUTIONS” SRL with respect for your rights, in particular the right to be informed and to object, for the following purposes: marketing (including direct marketing), contests, promotional lotteries, commercial communications for “EMA PLUS SOLUTIONS” SRL services, including those developed together with an “EMA PLUS SOLUTIONS” SRL partner, through any means of communication, including electronic communications services.
Your personal data may also be used for promotional (marketing) purposes for products or services of other partners of “EMA PLUS SOLUTIONS” SRL, with respect for your rights.
If “EMA PLUS SOLUTIONS” SRL intends to use your data for direct marketing purposes (if data subjects opted in), you will be informed in advance. You may exercise your right to prevent such processing by selecting the appropriate boxes in the forms/documents used to collect personal data.
In any case, if you wish your personal data to no longer be processed by “EMA PLUS SOLUTIONS” SRL, you may expressly request the cessation of any processing. Also, if you no longer wish to receive newsletters or informational materials from “EMA PLUS SOLUTIONS” SRL, you may unsubscribe using the “Unsubscribe” button.

In relation to “EMA PLUS SOLUTIONS” SRL, you benefit, according to applicable legal provisions, from the following rights: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object, and the right related to automated individual decision-making.

Duration of personal data processing
To achieve the stated purpose, “EMA PLUS SOLUTIONS” SRL will process your personal data for the entire period of the contractual relationships for which you accessed the service, until you or your legal/conventional representative exercise the right to object/erase (except where “EMA PLUS SOLUTIONS” SRL processes data based on a legal obligation or justifies a legitimate interest). After processing operations for the purpose for which the data was collected are completed, if you or your legal/conventional representative do not exercise the right to object/erase, the data will be archived by “EMA PLUS SOLUTIONS” SRL for the period provided in internal procedures and/or destroyed.

What security measures are used to protect your data?
To prevent unauthorized use of personal data and possible abuse, we use security methods and technologies, together with appropriate policies and working procedures, to protect the collected personal data.
Complete security of data transmitted over the internet can never be guaranteed. While “EMA PLUS SOLUTIONS” SRL makes every effort to protect your personal data, we cannot absolutely guarantee the security of data transmitted to “EMA PLUS SOLUTIONS” SRL websites. Any data transmission is at your own risk. Once we receive information about you, we will use strict procedures and security measures against unauthorized or unlawful use, destruction, accidental loss, or disclosure of personal data.

Security of banking data.
For card payments (example: purchasing air tickets online), sales are carried out through online payment solutions provided by authorized third parties in relation to “EMA PLUS SOLUTIONS” SRL. To eliminate the risk that your data may be obtained and misused unlawfully by unauthorized persons, authorized third parties guarantee the legality and security of personal data (card number, expiry date, etc.) and the IT systems used.

Conditions for transferring personal data outside the EU and the European Economic Area

Transfers of data outside the EU and the European Economic Area may be carried out only under the conditions provided by national and EU legislation regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data.

What are your rights?
By reading this document, you have been informed about the rights you benefit from, according to applicable legal provisions, namely: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object, and the right related to automated individual decision-making.
Also, when processing is based on consent, you have the right to withdraw your consent at any time in writing, addressed to “EMA PLUS SOLUTIONS” SRL, under the conditions of applicable law, without affecting the lawfulness of processing carried out based on consent before its withdrawal.
You also have the right to object at any time, free of charge and without justification, to the processing of personal data for direct marketing purposes, using, where applicable, the unsubscribe function included in marketing materials.
For other purposes, you have the right to object at any time, free of charge, to the processing of personal data you provide to “EMA PLUS SOLUTIONS” SRL, indicating the data and purpose concerned, only for well-founded and legitimate reasons related to your particular situation, except where “EMA PLUS SOLUTIONS” SRL demonstrates compelling legitimate grounds that override your interests, rights, and freedoms or where the purpose is the establishment, exercise, or defense of a legal claim. In case of unjustified objection, “EMA PLUS SOLUTIONS” SRL is entitled to continue processing the data.
By reading this document, you acknowledge and understand that the personal data provided to “EMA PLUS SOLUTIONS” SRL constitutes a determining element for accessing the services offered by “EMA PLUS SOLUTIONS” SRL and/or conducting the commercial/contractual activity.
If you, directly or through a representative, exercise the rights mentioned above in a manifestly unfounded, unjustified, or excessive manner, especially due to their repetitive character, “EMA PLUS SOLUTIONS” SRL may:
either charge a reasonable fee taking into account administrative costs for providing information or communication or for taking the requested measures, or refuse to act on the request.
Also, if data subjects, directly or through a representative, exercise the right to object in a manifestly unfounded, unjustified, or excessive manner, especially due to its repetitive character, “EMA PLUS SOLUTIONS” SRL is entitled to terminate the contract concluded with the Client, without any other formality or court intervention, except for prior notification.
Additionally, you are recognized the right to lodge a complaint with a supervisory authority and to seek a judicial remedy.

How can you exercise your rights?
To exercise these rights, you may address the personal data specialist within “EMA PLUS SOLUTIONS” SRL with a written, dated, and signed request to the email address: [email protected] or to the following correspondence address: “EMA PLUS SOLUTIONS”, Bucharest, Șoseaua București-Ploiești no. 73-81, 4th floor, building no. 4, office 20, sector 2, Bucharest. A legible copy of the signatory’s identity document must be attached to the request.

These provisions may be modified/updated from time to time. We recommend checking these provisions each time you use “EMA PLUS SOLUTIONS” SRL websites to remain informed at all times. By accessing “EMA PLUS SOLUTIONS” SRL websites or using “EMA PLUS SOLUTIONS” SRL services through the mentioned websites after changes, the new provisions will be deemed accepted.