Rules for Persons with Special Needs

Passengers with Reduced Mobility

All services published on the website, displayed in the office and/or through the OOZH.COM software depend on the availability of Service Providers, the conditions of carriage (including the passenger transportation rules established by airlines) and are subject to additional Terms provided by OOZH.COM.

The terms of Service Providers may include provisions on specific boarding procedures, obligations (when necessary) or other restrictions. OOZH.COM is not responsible for these rules; however, in caring for its customers and in order to prevent discrimination and ensure equal opportunities for persons with special needs, it provides the following information.

Your transportation contract with the airline operating your international, domestic or part of an international flight is governed by this notice, the carrier's notices or terms, applicable provisions, rules and policies.

The carrier has the right to refuse transportation to a passenger who does not comply with applicable legislation or does not provide all necessary documents and information regarding special needs in a timely manner.

Acceptance of persons with disabilities is based on the following factors:

• The ability of the handling agent to provide such services (required equipment, trained personnel).
• Restrictions (i.e., the maximum number of passengers with reduced mobility (PMR) on board for each aircraft type, acceptance of certain PMR categories).
• To ensure travel comfort for persons with disabilities, their health condition, required equipment, airlines, aircraft types and their limitations are taken into account.

Accordingly, any special service for persons with special needs must be requested no later than 72 hours before departure so that the carrier can arrange the necessary preparations. Such requests are usually made during booking, and the agent enters the relevant information into the reservation. Failure to comply with this rule may result in the airline cancelling the booking.

For passengers with certain medical conditions, the airline may require medical certificates. A doctor must complete a special MEDIF form and send it to the airline.

The forms are available on official airline websites or can be provided by the agent during booking. After completion, the form must be sent to the email address indicated on the airline’s website or through the agent.

Please inform us about your level of mobility. There are three internationally recognized categories of wheelchairs:

1. WCHR – Requires a wheelchair only for long distances; can climb stairs independently.
2. WCHS – Cannot climb stairs but can walk short distances independently.
3. WCHC – Requires constant assistance; cannot move on board without help – always needs a personal wheelchair.

If you are traveling with a wheelchair, please provide information regarding its weight, dimensions and other specifications (e.g., foldable/non-foldable, sports/electric, etc.).

Electric wheelchairs are accepted for transport under special conditions. Non-spillable batteries may remain attached but must be secured, disconnected and have insulated terminals. Wheelchairs with wet-cell or lithium batteries are not accepted for transport.

The transportation of mobility aids (wheelchair, crutches, other equipment) for persons with reduced mobility is provided free of charge in the baggage hold.

Passengers with hearing or visual impairments

The passenger must notify about their condition during booking so the information can be communicated to the airline. A medical certificate is not required for such passengers.

Passengers with visual or hearing impairments must have assistance throughout the entire flight.

Passengers with reduced mobility or sensory impairments may choose their seat on board; however, for safety reasons, they may be restricted from certain placements (e.g., near emergency exits).

Passengers with vision or hearing impairments may be accompanied by service dogs. Such animals are carried free of charge. Their presence must be reported during booking.

Conditions for transporting service dogs:

• weight and size may be limited
• the passenger must have a "Service Animal" certificate
• the animal must not move freely around the cabin
• the animal does not occupy a separate seat
• the animal must wear a muzzle and be on a leash

OOZH.COM is not responsible for and does not compensate cases in which a passenger is denied boarding due to untimely notification of special needs.

If your itinerary includes flights operated by different carriers, please check the rules of each airline regarding passengers with special needs.

CONTACT THE CARRIER FOR ADDITIONAL INFORMATION